Senior Care Records.

Complaint Investigation Report

Braswell's Chateau Villa, Redlands09/21/2021Licence 360902129

Census86
Date signed10/21/2021 04:32:38 PM
The inspector’s account

360902129-10-21-2021-18-AS-DMUN-C8JTQ3-20211107135514

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/13/2021 and conducted by Evaluator Elecia Weathersby

COMPLAINT CONTROL NUMBER: 18-AS-20210813123312

Staff will not allow resident to leave their room

Staff will not allow resident to leave the facility

Licensing Program Analyst's (LPA) Elecia Weathersby made an unannounced visit to the facility for the purpose of investigating complaints regarding the above allegations. LPA met with facility Licensee, Jim Braswell and explained the purpose of the visit. Below is a summary of the findings of the investigation:

Allegation #1: Staff will not allow resident to leave their room

LPA witnessed R1 returning from a outing via OMNI Access. LPA interviewed staff and R1 regarding the allegation. R1 confirmed that R1 left R1's room without interference from facility staff to pick up medication off site. Staff also denied interfering with R1 leaving the facility. Staff indicated that they only asked R1 to sign out of the facility when leaving, R1 confirmed the staffs statement.

Allegation #2: Staff will not allow resident to leave the facility

LPA witnessed R1 returning from a outing via OMNI Access. LPA interviewed staff and R1 regarding the allegation. R1 confirmed that R1 left the facility without interference from facility staff to pick up medication off site. Staff also denied interfering with R1 leaving the facility. Staff indicated that they only asked R1 to sign out of the facility when leaving, R1 confirmed the staffs statement.

Based upon interviews and information gathered, the allegation is UNFOUNDED, meaning that the allegation is false, could not have happened, or is without a reasonable basis.

A copy of this report and appeals right were reviewed with and provided to Licensee, Jim Braswell at the end of the visit.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction