Complaint Investigation Report

360902129-6-19-2025-56-AS-KCLS-DRMVKD-20260225153008

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SAN BERNARDINO ASC , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/17/2025 and conducted by Evaluator Sarina Ramirez

COMPLAINT CONTROL NUMBER: 56-AS-20250617103211

Staff are inappropriately taking resident's service animals away

Licensing Program Analyst (LPA) Sarina Ramirez conducted an unannounced visit to the facility to conduct a complaint investigation on the above allegation. LPA met with Administrator Melanie Niez, and discussed the purpose of the visit.

It is alleged staff is inappropriately taking resident 1 (R1) service animals. Staff have informed R1 two months prior the service animals are required to be vaccinated and provide proof of immunization. R1's animals are not being taken away, staff suggested a foster home for the animals in the meantime R1's room to be treated. R1 is stating she can not afford to vaccinate animals, and can not provide certification stating her animals are service animals. There is not enough evidence to support the allegation, therefore the allegation is unsubstantiated.

An Unsubstantiated complaint means, that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. An exit interview was conducted with Administrator and a copy of this report was provided to Administrator Melanie Niez at the conclusion of the visit.