Complaint Investigation Report

Regarding allegation #2, It is alleged that facility staff handled resident in a rough manner. Interviews with 9 residents revealed 8 out of 9 staff have never handled them in a rough manner nor did staff treat R1 in a rough manner. 1 out of 9 residents indicated staff treated R1 in a rough manner. Interviews with Four (4) staff revealed that they did not handle R1 in a rough manner and have not witnessed other staff handle residents in a rough manner.

Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated. A finding that complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and this report was discussed and a copy was provided to Administrator Melanie Niez.