Complaint Investigation Report

the facility has pests and they are in the process of dealing with it.

LPA conducted 10 resident interviews. 1 out of 10 residents were not aware of pests in the facility. 8 out of 10 residents were aware of pests in the facility. 1 out of 10 residents did not answer.

Regarding allegation #3, LPA conducted 3 staff interviews. 3 out of 3 staff informed LPA they did not mishandle residents belongings.

LPA conducted 10 residents interviews. 6 out of 10 residents stated their belongings are not being mishandled. 1 out of 10 residents stated their belongings are being mishandled. 1 out of 10 residents stated they don't know if their belongings are being mishandled. 2 out of 10 residents did not answer.

Regarding allegation #4, LPA conducted 3 staff interviews. 3 out of 3 staff informed LPA they provide appropriate sleeping arrangements for residents if needed.

LPA conducted 10 resident interviews. 3 out of 10 residents were provided appropriate sleeping arrangements when needed. 1 out of 10 resident could not provided information due to being in the hospital. 1 out of 10 resident stated they did not receive appropriate sleeping arrangements. 5 out of 10 residents did not need sleeping arrangements.

Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated. A finding that complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and this report was discussed and provided to Administrator Melanie Niez.