Complaint Investigation Report

LPA conducted 10 resident interviews. 5 out of 10 residents indicated the facility provides nutritious meals. 2 out of 10 residents indicated the facility does not provide nutritious meals. 2 out of 10 residents stated the facility somewhat provides nutritious meals. 1 out of 10 residents did not answer.

Regarding allegation #3, LPA conducted 3 staff interviews. 3 out of 3 staff stated they meet residents dietary needs.

LPA conducted 10 resident interviews. 7 out of 10 residents do not have special diets. 3 out of 10 residents indicated their dietary needs are being met.

Based on LPAs observations, record review, and interviews, the above allegations are Unsubstantiated. A finding that complaints are UNSUBSTANTIATED means although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur.

An exit interview was conducted, and this report was discussed and provided to Administrator Melanie Niez.