Complaint Investigation Report

360902129-5-12-2023-18-AS-JDHS-CSRSWX-20230613141500

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/03/2020 and conducted by Evaluator Tricia Danielson

COMPLAINT CONTROL NUMBER: 18-AS-20201103101606

Facility staff failed to pick up resident after a medical appointment

Licensing Program Analysts (LPAs) Tricia Danielson and Janette Romero arrived unannounced to the facility to conclude an investigation into the allegation listed above. LPA met with Adminstrator Melanie Niez and explained the purpose of the visit.

Regarding the allegation "Facility staff failed to pick up resident after a medical appointment", it was alleged that the facility did not ensure Resident #1(R1) was provided transportation back to the facility from an appointment at a hospital on the afternoon of November 3, 2020. Interviews with facility staff revealed R1 was not picked up by their insurance transportation service as planned following their appointment and after being contacted by the hospital late that night, a facility staff member picked R1 up and returned them to the facility at 11:30 PM.

This agency has investigated the complaint alleging "Facility staff failed to pick up resident after a medical appointment". We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

An exit interview is conducted and a copy of this report was provided along with LIC811- Confidential Names list.