Complaint Investigation Report

LPA interviewed two (2) staff, both staff informed LPA they wash and ensure residents’ clothes are thoroughly dried. Staff informed LPA residents’ clothes are not hung outside, however residents who are bedridden their bed sheets are hosed down outside prior to being washed in the washer if dirty with stool.

Based on LPA’s observations, staff and resident interviews, and relevant documentation, the allegations are determined to be Unsubstantiated . An Unsubstantiated finding means that although the allegations may be valid or could have occurred, there is insufficient evidence to support that the alleged violations did or did not happen.

An exit interview was conducted with Caregiver Rose Viernes, and a copy of this report was provided at the conclusion of the visit.