Complaint Investigation Report

Regarding meals do not consist of an appropriate variety of foods and are not planned with consideration for food habits of residents, LPA Malcore toured the kitchen and food supply. The facility is stocked with a variety of perishable and non-perishable food items. LPA viewed that menu which consisted of a variety of meals for breakfast, lunch, and dinner and verified that the menu is being followed. Six out of seven residents stated that meals consist of a variety of foods and that staff has made changes to the menu in consideration for food habits of residents.

Regarding staff do not treat residents with respect, all staff interviews deny not treating and/or witnessing other staff not treating residents with respect. Six out of seven residents interviewed stated that staff does treat them with respect.

Based on evidence obtained during the investigation, the above allegations are Unsubstantiated; meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur. No deficiencies cited during this visit.

An exit interview was conducted where this report (LIC 9099) was discussed, and a copy was provided to Rose Viernes at the conclusion of the visit.