Complaint Investigation Report

Interviews with three(3) residents reveal that staff do speak to them in an appropriate manner.

Regarding the allegation, Licensee does not ensure all staff are able to communicate with residents in care, interviews with the Administrator, three (3) staff, and three (3) residents reveal that staff are able to communicate with residents in care and there are no language barriers.

Based on the Department's investigation the allegations mentioned in this report are Unsubstantiated. Unsubstantiated meaning that although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.

An exit interview was conducted where this report was discussed and a copy provided to Administrator Velazquez at the conclusion of the visit.