Complaint Investigation Report

361881151-12-14-2023-56-AS-KCLS-D2VL72-20240228072936

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1650 SPRUCE ST STE 200 MS29-27

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/08/2023 and conducted by Evaluator Javier Prieto

COMPLAINT CONTROL NUMBER: 56-AS-20231208122525

Staff are not allowing resident to have visitors

Licensing Program Analyst (LPA) Javier Prieto arrived to the facility to conduct a complaint investigation regrading the above allegation. LPA met with lead staff Mirian Velasquez to discuss the elements of the complaint.

Regarding allegation that staff are not allowing resident to have visitors; interviews with staff #1 (S1), S2 and S3 and administrator reveal the resident #1 (R1), in question, does have their visitor on a daily basis for approximately 2 hours in the morning and 2 hours in the evening. Staff state that visitor has never been denied entry into the facility.

This agency has investigated the complaint alleging staff are not allowing resident to have visitors. We have found that the complaint was UNFOUNDED, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.