Complaint Investigation Report

During the LPA’s tour of the facility, LPA reviewed the records and interviewed the staffs. Information revealed that the facility staffs encourage the resident to use the call pendent. However, the resident tried to get out of bed by themselves and slid off from bed twice.

Based on observation/ record review/ client interviews, and staff interviews. This allegation is Unsubstantiated. A finding that the complaint is UNSUBSTANTIATED means the allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a copy of this report was discussed and given to Samuel M de Guzman III.