Yes. State records show 1 Type A and 2 Type B citations against Novato Residential Support Services in Novato, California, arising from complaint investigations. Type A is the state's most serious category. Of 7 complaint allegations investigated, 3 were substantiated. State licensing has visited 13 times, most recently on 11/12/2025.
15licensed beds
1Type A citations, from complaints
2Type B citations, from complaints
3 / 7allegations substantiated
13visits on record
Inspection history
How often has the state visited, and what did it find?
California reports these categories separately. They are reproduced separately and never added together, because the state’s own headline figure counts complaint investigations only.
Complaint investigationsWhere the state's headline citation figure comes from4 visits · 1 A · 2 B
Routine inspectionsScheduled licensing visits5 visits · no citations
Other visitsFollow-ups, incident visits and case management4 visits · 5 A · 7 B
Complaints
What did complaint investigations find?
SubstantiatedInvestigators found the allegation to be true3
InconclusiveNot enough evidence either way0
UnsubstantiatedEvidence did not support the allegation4
UnfoundedDetermined not to have happened0
On file
Reports held by the state
12 reports, newest first. Each one opens in full — the inspector’s own account of the visit, not our summary of it.
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Source: California Department of Social Services, Community Care Licensing — facility transparency record. Retrieved 2026-08-20. Facility number 210109022. Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction