Complaint Investigation Report

Staff will pull up the client name on the computer of medication instruction, take out the medications from the individual client container (some in pre-packaged rolls-envelopes, some in other containers) from a locked cabinet, put the medications in a plastic cup and then count out again in front of client to confirm appropriate medications, then reconcile. Facility does not pour medications until a client is at the medroom door as it could get very confusing. The was not sufficient information obtained to support a violation occurred. Therefore, allegations Licensee does not ensure staff are properly trained to administer medications to residents & Facility is pre-pouring medications if found to be Unsubstantiated.

Although the allegations may be true, based upon the review of documents, observations made and statements provided, there is not a preponderance of evidence to prove, or disprove, the allegation. Therefore, the complaint is UNSUBSTANTIATED