Serene Haven Assisted Living
West Hills · 0.2 mi · 6 beds
CitationsNoneSubstantiated0
Anna's Home & Paradise
23463 Haynes ST, West Hills, CA, 91307
Residential care home for the elderly6 licensed beds1 citation on recordHospice waiver
6 more within 6 milesOpen in Maps
Has this facility been cited?
Yes. State records show 1 Type A citation against Anna's Home & Paradise in West Hills, California, arising from complaint investigations. Type A is the state's most serious category. Of 14 complaint allegations investigated, 1 was substantiated. State licensing has visited 13 times, most recently on 9/5/2025.
6licensed beds
1Type A citations, from complaints
0Type B citations, from complaints
1 / 14allegations substantiated
13visits on record
On the licence
What this home is licensed to accept
Limits the state set on the licence — not services the operator advertises.
Non-ambulatory · up to 6Bedridden · up to 1Hospice waiverAge 60 and over
AGE RANGE 60 AND OVER. APPROVED FOR 6 NON-AMBULATORY, OF WHICH 1 MAY BE BEDRIDDEN. BEDRIDDEN TO RESIDE IN BDRM #5 ONLY. HOSPICE CARE WAIVER APPROVED FOR 6 RESIDENTS.
Inspection history
How often has the state visited, and what did it find?
California reports these categories separately. They are reproduced separately and never added together, because the state’s own headline figure counts complaint investigations only.
Complaint investigationsWhere the state's headline citation figure comes from8 visits · 1 A
Routine inspectionsScheduled licensing visits3 visits · no citations
Other visitsFollow-ups, incident visits and case management2 visits · 3 A · 9 B
Complaints
What did complaint investigations find?
SubstantiatedInvestigators found the allegation to be true1
InconclusiveNot enough evidence either way0
UnsubstantiatedEvidence did not support the allegation13
UnfoundedDetermined not to have happened0
On file
Reports held by the state
12 reports, newest first. Each one opens in full — the inspector’s own account of the visit, not our summary of it.
Complaint Investigation Report09/05/2025
Complaint Investigation Report08/19/2025
Facility Evaluation Report08/19/2025
Complaint Investigation Report07/16/2025
Complaint Investigation Report07/16/2025
Facility Evaluation Report06/18/2025
Complaint Investigation Report05/22/2025
Complaint Investigation Report04/09/2025
Facility Evaluation Report07/30/2024
Facility Evaluation Report07/19/2024
Complaint Investigation Report11/22/2022
Facility Evaluation Report08/02/2022
Nearby
Other licensed providers within six miles
Listed by distance. Nobody paid to appear here and the order is not for sale.
Amigo Home II
West Hills · 0.2 mi · 6 beds
Citations1Substantiated1
Pearl of West Hills, INC
West Hills · 0.3 mi · 6 beds
Citations15Substantiated15
4TH Generation Senior Living INC.
West Hills · 0.4 mi · 6 beds
CitationsNoneSubstantiated0
Elite Retirement Residence
West Hills · 0.7 mi · 6 beds
Citations3Substantiated3
Opi STR
Woodland Hills · 0.7 mi · 6 beds
CitationsNoneSubstantiated0
Contact
Ask Anna's Home & Paradise a question
Goes to this facility alone. We take no commission if you move in, so we have no reason to steer you anywhere.
Source: California Department of Social Services, Community Care Licensing — facility transparency record. Retrieved 2026-08-20. Facility number 197610177.
Figures reproduce the state’s own totals and are not re-aggregated. Methodology · Report a correction