Complaint Investigation Report

LPA did not observe any indications of physical abuse during the facility tour. Based on observations and interviews, there were no signs of staff physically abusing residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation "Staff threatened resident" it was alleged S1 physically and verbally threatened R1. Interview with R1 revealed they debate with and occasionally yell at S1. R1 noted they were not verbally abused or threatened by S1 or any staff. Interview with Resident #2 (R2) at 9:35 a.m. today revealed they were R1’s roommate for the past year. R2 never witnessed physical abuse, verbal abuse, or threats from S1 or other staff towards R1. Interviews with four (04) out of four (04) other residents confirmed that they have experienced or heard threats or verbal abuse from S1 or any staff. Interviews with S1 and the administrator confirmed S1 and other staff have not threatened or verbally abused residents. LPA did not hear any threats or verbal abuse during the facility tour. Based on observations and interviews, there were no signs of staff threatening or verbally abusing residents. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health or safety risks were observed during today's visit.

Exit interview conducted. Copy of report provided.