Complaint Investigation Report

Regarding the allegation “Staff do not treat residents with dignity or respect” it was alleged multiple staff yelled at a resident. Interview with R1 revealed they were treated respectfully by staff, but they overheard Staff #1 (S1) and Staff #2 (S2) yelling at Resident #2 (R2). R2 was not available for interview. LPA interviews with three (03) out of four (04) residents revealed staff treat residents with respect and do not yell. Interview with the administrator revealed staff yelled to R1 and R2 because they were hard of hearing. Interview with Staff #1 (S1) at 9:30 a.m. on 04/01/25 and Staff #3 (S3) at 9:40 a.m. on 04/01/25 confirmed that staff increase their volume of speech when talking to residents who are hard of hearing. LPA did not hear any yelling or name calling during visits on 04/01/25 and today. Based on observations and interviews, staff treat residents with respect. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.