Complaint Investigation Report

During investigation, staff (S1) confirmed with LPA that resident (R1) refuses to eat hot food prepared for breakfast, lunch and dinner. S1 stated R1 only wants to eat cereal and drink water. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that resident is not fed is unsubstantiated.

Allegation: Staff not providing enough water to resident

During investigation, staff (S1) stated that they provide resident (R1) with water daily. R1’s constant refusal to take her medications and drink enough water has led her to be sent to the hospital several times for constipation and bowel impaction. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that staff is not providing enough water to resident is unsubstantiated.

During investigation, staff (S1) confirmed with LPA that she provided care and supervision to resident (R1) at the facility. S1 stated she cleaned R1, changed her chuck pad daily and repositioned her when allowed by R1. ADM confirmed with LPA that R1 constantly refused to be cleaned, eat food prepared for residents and take her medications. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that resident is not repositioned is unsubstantiated.

Allegation: Resident’s chuck pad and clothing not changed

During investigation, staff (ADM, S1) confirmed with LPA that resident (R1) constantly refused to get cleaned and chuck pads changed. S1 stated she changes R1’s chuck pads and clean her daily when allowed by R1. However, R1 doesn’t want to be touched and told S1 that her bed was eating her private parts up. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation that resident’s chuck pad and clothing is not changed is unsubstantiated.

Exit Interview conducted and a copy of this report provided.