Complaint Investigation Report

Based on interviews conducted, 3 out of 5 residents denied observing staff yelling at residents. The Administrator and two staff interviewed denied yelling or speaking to residents inappropriately. The Licesee states that she takes care of a family member who has illness and needed to be picked up by an ambulance a few days before LPA visit.

On 10/14/2024, LPA interviewed responsible persons for R5 and R6, residents with a dementia diagnosis. Both RPs denied witnessing or hearing staff yelling and/or speaking inappropriately to the residents.

Based on interviews and record reviews conducted, the above allegations are unsubstantiated .

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

There was no deficiency associated with this complaint.

A copy of this report was provided to the Licesee.