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Complaint Investigation Report

Heart and Soul Communities II, San Leandro09/22/2021Licence 019200476

Census9
Date signed09/22/2021 06:24:05 PM
The inspector’s account

During the tour of facility on 9/22/2021, LPAs did not observe the smell of human waste nor body odor.

Allegation: Uncleared individual residing in facility

Interview with S1 revealed S1's family members were not cleared and was temporarily living in the facility. However, PIN 20-12-CCLD was issued on May 8, 2020 waiving background clearance. LPAs were unable to confirm whether S1's family members moved out of the facility before waiver expired.

Allegation: Facility is not following infection control

Based on record review and interview, although facility had a COVID-19 positive case, facility informed appropriate agencies and followed COVID-19 protocols according to CCLD and local DPH guidance.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction