Complaint Investigation Report

Allegation: Facility failed to refund after resident deceased - Substantiated

The Department has investigated this allegation and per records review and interviews found that the resident passed on 10/30/2022, resident's representative had the room vacant on 11/19/2022, the partial month of rent has not been refunded timely.

Based on information obtained, the preponderance of evidence is met, therefore the allegations are substantiated.

Deficiencies are cited from Title 22 California Code of Regulations (see 9099D). Failure to submit proof of correction by plan of correction due date and any repeat violation within 12 month period may result in civil penalty.

Deficiencies and plan and proof of correction were discussed with Regional Vice President. Exit interview conducted. Appeal Rights, LIC9099D, and copy this report provided.