Senior Care Records.

Complaint Investigation Report

Mercy Retirement & Care Center, Oakland01/30/2025Licence 015600255

Census69
Date signed01/30/2025 01:08:39 PM
The inspector’s account

015600255-1-30-2025-15-AS-YFLS-DDK283-20250203160941

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 1515 CLAY STREET, STE. 310

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/24/2025 and conducted by Evaluator Gregory Clark

COMPLAINT CONTROL NUMBER: 15-AS-20250124145204

Staff gave resident an improper notice/threat to evict

On 1/30/25 at 12:30 p.m., Licensing Program Analyst (LPA) Greg Clark arrived unannounced to conduct an initial 10-day complaint investigation and deliver findings in regard to the allegations above. LPA met with Kathleen McCarron, Administrator and explained the purpose of the visit.

During the course of the investigation it was determined that R1 does not live in the licensed facility. R1 lives in the Skilled Nursing Facility (SNF). LPA reviewed the roster for the SNF and found R1's name on it.

This agency has investigated the complaint alleging staff gave resident an improper notice/threat to evict. We have found that the complaint was UNFOUNDED, meaning that the allegation was false, could not have happened and/or is without a reasonable basis.

Exit interview conducted, a copy of this report provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction