Complaint Investigation Report

Facility staff, S1, S2 and S3 also stated that they have never heard facility staff yell at the residents. S1 stating that if she ever did hear staff yell at the residents would be a disciple issue and that has not happened.

This agency has investigated the complaint alleging staff yelled at residents in care. We have found that the complaint was unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED .

Exit interview conducted, a copy of this report provided.