Senior Care Records.

Complaint Investigation Report

Gentle Heart Care Services INC, Hayward05/09/2023Licence 019201069

Census5
Date signed05/09/2023 06:51:55 PM
The inspector’s account

During the course of investigation, LPA reviewed and obtained copies of conservatorship and other court documents. LPA interviewed FM who indicated that all except 1 staff did not answer FM, and the rest of the staff said to contact R1’s conservator (RC). Staff (S1) and administrator were interviewed. S1 stated she was instructed by the administrator not to provide any information to FM about R1, and to tell FM to contact the conservator which was confirmed by LPA with the administrator. The administrator indicated that R1 is conserved, and was told by the conservator not to provide any information to FM.

LPA interviewed RC who indicated that FM is not allowed to contact R1. Review of court documents revealed the conservator was granted the authority to enforce R1's right to receive, deny. and/or limit visitation, telephone calls, personal mail, and any other contact including FM. LPA was not able to interview R1.

Based on all information gathered, and LPA unable to interview R1, the allegation is closed as unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted and copy of this report provided to Sameer Aziz.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction