Senior Care Records.

Facility Evaluation Report

Gentle Heart Care Services INC, Hayward05/21/2026Licence 019201069

Capacity6
Date signed05/21/2026 07:40:38 PM
Name of licensing program analystAlicia Delmundo
Name of licensing program managerBennett Fong
The inspector’s account

At 2:45 pm, on this day, May 21, 2026, Licensing Program Analyst (LPA) Delmundo arrived unannounced to conduct an annual required inspection. LPA met with staff, Elisa Chente, and informed the reason for visit. LPA called and spoke over the phone with Alanna Spencer, administrator (ADM). Administrator arrived at around 3:40 pm. LPA also met with other staff, Tranisha Cook.

LPA toured the facility inside and out with Elisa Chente. LPA inspected including but not limited to living room, dining area. kitchen, laundry area, bedrooms, bathroom, front, side and backyard. Facility has supplies of 2 days of perishables and 7 days of non-perishable food. Fire extinguisher checked and observed fully charge with tag showed serviced April 16, 2025 . Smoke and carbon monoxide detectors were tested and observed in operating condition. Hot water temperature in the common bathroom was tested at 115.2 degrees Fahrenheit.

LPA reviewed 5 residents and 5 staff records. Medications were checked and compared with doctor's orders and LIC622 Centrally Stored Medication and Destruction Records. Facility handles residents' P&I, and LPA checked and compared with last recorded balance.

-at 2:45 pm, missing fence wood slab and gate and overgrown weeds about 1 1/2 to 2 feet high in the front yard.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction