Senior Care Records.

Complaint Investigation Report

Gentle Heart Care Services INC, Hayward03/09/2023Licence 019201069

Census4
Date signed03/09/2023 06:33:01 PM
The inspector’s account

On this same day, 3/09/23, S1 was interviewed who stated C1 was already having a bad day when C1 came home from day program, and asked for medication, not the medication indicated by C1 during interview and the said medication is not a PRN. S1 stated C1 tried to force open the medication cabinet, and when S1 tried prevent C1 from taking medications out by standing in between the medication cabinet and C1, C1 assaulted S1.

Client C2 stated being at the facility but does not remember what transpired. C3 also was at the facility when the incident happened, and stated C1 started the incident. C2 and C3 stated staff are treating them good.

The administrator stated she was not at the facility when the incident started, and S1 called her. The administrator indicated when she arrived to the facility, she has to literally put herself in between C1 and S1 as C1 continued to assault S1. Police was called. Staff S2 stated S1 is a good staff, and never been physical to any of the clients.

Based on the information gathered. the allegation of facility staff assaulted client in care.is closed as unsubstantiated. A finding that the complaint is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violation occurred.

Exit interview conducted, and copy of this report provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction