Complaint Investigation Report

565850150-11-4-2025-29-AS-KHEN-DNRTQ2-20251125135512

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

WOODLAND HILLS N.ASC , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/30/2025 and conducted by Evaluator Angela Barutyan

COMPLAINT CONTROL NUMBER: 29-AS-20250930092027

Licensing Program Analyst (LPA) Angela Barutyan arrived at the facility unannounced to conduct a subsequent complaint investigation with the purpose of delivering findings for the allegation listed above at 10:40AM. Upon arrival, LPA met with staff and Executive Director (ED) Zachary "Zak" Howell. Entrance interview conducted.

During the initial visit on 10/06/2025, LPA interviewed five (5) staff and one (1) resident, reviewed and obtained copies of pertinent documents relevant to the investigation, conducted a brief physical plant tour, and discussed allegation with ED. After further review, it was determined this complaint was erroneously created and therefore the allegation “staff handled resident in a rough manner” is deemed unfounded at this time. However, the alleged incident will be investigated via a case management visit instead.

No deficiencies cited at this time. Exit interview conducted and report issued.