Complaint Investigation Report

Regarding the allegation: Staff did not follow residents care plan. It is being alleged that some residents need a higher level of care and/or need assistance from caregiving staff that are not getting help. It was confirmed that four (4) out of four (4) caregivers help residents with any type of assistance that they can provide to the resident. In addition, the Resident Care Director and Housekeeping Director confirmed that there are different care plans for different residents. There is Assisted Living Care and Memory Care at the above facility. There is Home Health and Hospice also being provided to different residents. Twenty (20) out of twenty-four (24) residents confirmed that their needs are being met. Twenty (20) out of twenty-four (24) residents also confirmed that staff treat them well. Therefore, based on the LPA's record reviews, staff and resident’s interviews the above allegation(s) above is unsubstantiated at this time.

Regarding the allegation: Facility did not seek medical treatment for resident after fall. It is being alleged that the facility did not seek medical treatment for residents after falling. There is documentation that shows residents are taken to the hospital when an incident happens. LPA Rosales obtained Unusual Incident/Injury Reports from residents that were sent to the hospital after incidents occurred. LPA Rosales also obtained information on the medical treatment that some residents received after being sent to the doctor. It is confirmed that twenty (20) out of twenty-four (24) residents get medical treatment if something does happen to them or/and if they feel sick. It was confirmed that ten (10) out ten (10) staff know the process of seeking medical treatment for residents if they need help. Therefore, based on the LPA's record reviews, staff and resident’s interviews the above allegation(s) above is unsubstantiated at this time.

Regarding the allegation: Staff are not ensuring residents receive three (3) meals a day. It is being alleged that some residents do not receive breakfast because they move to slow and then must wait for lunch time. Twenty (20) out of twenty-four (24) residents confirmed that they receive all three (3) meals. Some residents can order their food over the phone, and it is delivered to their room if they wish not to come to the dining area. It was confirmed that ten (10) out of ten (10) staff ensure that residents do receive their three (3) meals area. Therefore, based on the LPA's staff and resident interviews the above allegation(s) above is unsubstantiated at this time.