Complaint Investigation Report

stepping on that resident's foot, forcing residents to sit down at a chair and shoving the table so close to them they cannot get up, leaving residents in geri-chairs to restrict their movement, yelling at residents who do not understand S1 due to a language barrier, and changing a resident's briefs while standing in the hallway not affording the resident privacy or dignity.

Based on the observations by those interviewed, the following allegations are deemed Substantiated:

Staff member physically abuses residents in care.

Staff member handles residents in care in a rough manner.

Staff member is not according resident(s) dignity while in care.

Staff member is unable to meet the needs of residents in care due to a language barrier.

The following deficiencies were observed (See LIC 9099-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties.

Exit interview conducted. A copy of the report and appeal rights were provided.