Complaint Investigation Report

It was alleged that facility staff interfere in client’s sleep schedule. It was reported that staff persistently knock on C1’s bedroom door at night to talk and ask questions throughout the night interrupting their sleep. Interviews conducted with staff revealed that staff do wellness checks every two (2) hours throughout the night to check on the clients. Staff added that clients tend to leave their doors slightly open; therefore, allowing staff to not need to knock on client’s doors and disturb clients while sleeping. Interview conducted with C1 revealed C1 has not had staff go inside their room at night while they sleep. Furthermore, during the interview with C1, C1 stated they sleep well at night and had no concerns with the facility. Based on interviews conducted, the Department does not have sufficient evidence to support the allegation of “facility staff interfere in client’s sleep schedule”. Therefore, this allegation is deemed Unsubstantiated at this time.

It was also alleged that facility staff do not accord client dignity in their personal relationships. It was reported that C1 did not feel comfortable talking to staff or reporting anything because they felt they would get into trouble. Record review of C1’s Physicians Report revealed C1 is able to follow instructions, able to communicate, and does not get easily confused. Interview with the Administrator revealed clients and staff have created relationships between each other and communicate well. Interview conducted with C1 revealed they get along with facility staff and are able to approach staff at any time. Additionally, C1 stated feeling comfortable around staff and reported having conversations with them as well. Based on record review and interviews conducted, the Department does not have sufficient evidence to support the allegation of “facility staff do not accord client dignity in their personal relationships”. Therefore, this allegation is deemed Unsubstantiated at this time.