Complaint Investigation Report

565850111-1-4-2022-29-AS-KHEN-CHSPQQ-20220830113128

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/10/2021 and conducted by Evaluator Joann Rosales

COMPLAINT CONTROL NUMBER: 29-AS-20210910084322

Facility staff are retaliating against resident for filing a complaint

Licensing Program Analyst (LPA) JoAnn Rosales conducted an unannounced subsequent complaint investigation visit. LPA met with Operations Manager Matteo Digrigoli who is authorized to review and sign reports.

During today's visit LPA toured the facility with Matteo Digrigoli - Operations Manager, interviewed random residents and staff. Concerns were that the facility staff are retaliating against a resident for filing a complaint. Interviews with random residents and staff conducted on 9/13/21 starting at 1:32 pm, 10/14/21 starting at 3:06 pm, 10/15/21 starting at 10:56 am and 1/4/22 starting at 12:17 pm revealed that no one was aware of any facility staff retaliating against any resident for filing a complaint. Based on the information obtained during the course of the investigation the allegation is deemed unsubstantiated at this time.

Exit interview was conducted, today's report was reviewed and emailed to the Operations Manager.