Senior Care Records.

Facility Evaluation Report

Silverado Thousand Oaks, LLC, Thousand Oaks07/29/2026Licence 565850072

Capacity82
Census57
Date signed07/29/2026 04:46:51 PM
Name of licensing program analystKelly Dulek
Name of licensing program managerKristin Heffernan
The inspector’s account

Licensing Program Analyst (LPA) Kelly Dulek arrived on July 29, 2026 for an unannounced inspection to follow up on a substantiated allegation of a complaint investigation.

On March 25, 2025, the Department concluded a complaint investigation regarding the following allegations: Neglect/lack of care & supervision – Resident 1 (R1) caused severe injuries to Resident 2 (R2) that led to the death of R2; Facility did not provide basic services to resident(s) in care; Facility did not reappraise resident(s) in care; Facility retained a resident that required a higher level of care; Facility staffing is inadequate.

The licensee was cited for California Code of Regulations (CCR) 87464(f)(2) Basic Services, CCR 87463(a) Reappraisals, and CCR 87411(a) Personnel Requirements - General.

At the time of the complaint visit on March 25, 2025, an immediate civil penalty of $500 was issued and the licensee was informed that an additional civil penalty might be assessed based on Health and Safety Code § 1569.49(e).

The Department has concluded an analysis and has determined that a civil penalty is warranted for a violation that the Department determines resulted in the death of a resident. This is evidenced by the facility not providing proper care and supervision which led to a resident #1 (R1) physically attacking resident #2 (R2) while in their shared room, which ultimately led to the death of R2.

Today July 29, 2026 , the Department will be issuing a civil penalty per Health and Safety Code § 1569.49(e)

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction