Complaint Investigation Report

Staff are not properly trained to manage clients' behaviors.

On the allegation that Staff are not properly trained to manage clients' behaviors; it is the concern of the reporting party that facility staff are repeatedly requesting assistance from other agencies, and do not seem to have the appropriate techniques to address residents’ behaviors. To investigate the allegation, LPA Urena conducted staff interviews, and record review. The LPA reviewed the training records for the facility staff. The record review revealed that one out of two staff, had not received and had not filled out the facility’s New Participant Training Checklist (NPTC) . The NPTC is designed to assist the new staff to become familiar with each resident in the facility and to address each residents’ individual needs. The S1 did not receive formal training by the facility administrators before starting to work with residents. The staff’s interviews revealed that one out two staff did not receive the appropriate training by the facility’s administration. Additionally, the staff’s interviews confirmed that although they have the experience to work with residents residing at the facility, the staff did not receive on-board training until two days after the initial day of employment at the facility.

Based on the information obtained through interviews and record review, there is sufficient evidence to support the allegation that staff are not properly trained to manage client’s behaviors. Therefore, the allegation is deemed Substantiated at this time.

The Pursuant to Title 22 of the CA Code of Regulations, and the Health and Safety Code, the following deficiency was cited (refer to LIC 809-D):

Citations were issued. Exit interview conducted with facility’s representative, today's report, and appeal rights were reviewed and issued.