Complaint Investigation Report

On the allegation that the facility has inadequate food service; it is the concern of the reporting party that the servers don't wait on residents and when they do, they bring the wrong food. On 05/07/2024, LPA Urena observed lunch in the dining room at approximately 12:15 p.m. Residents were interviewed about the food service and food quality. Ten out of ten residents stated that the food is always good, large portions are served, and when they order room service, the service is on time, and order is correct. Food servers try to serve the meals promptly and are always courteous. Residents stated that food selection has improved because the facility hired recently a new chef.

Based on the information gathered through interviews and observation, the allegation that the facility has inadequate food service, is deemed Unsubstantiated at this time.

Facility staff are not meeting resident's needs.

On the allegation that staff are not meeting the resident’s needs; it is the concern of the resident that the facility has only one caregiver a day to give showers to residents, and a different caregiver every day. LPA Urena interviewed residents about their needs being met, and most of the residents stated that staff are helpful, they assist with showers/baths twice a week. The staff clean their rooms once a week and do their laundry once a week.

Based on the information gathered through interviews, the allegation that facility staff are not meeting residents’ needs, is deemed Unsubstantiated at this time.

Facility does not provide adequate transportation services : The reporting party’s concern is that the facility does not provide transportation. LPA Urena interviewed residents. Ten out of ten residents stated that the facility does provide transportation services. Residents notify the facility staff about an upcoming appointment, and the residents are dropped off at the appointment place, and if needed the resident may request a companion to go with them to the appointments. At this time the facility has a bus and a company car for the transportation services at this time.

Based on the information gathered through interviews, the allegation of inadequate transportation, is deemed Unsubstantiated at this time.

No citations were issued. Exit interview was conducted and a copy of the report was issued.