Complaint Investigation Report

565802462-2-16-2023-29-AS-DPEA-CT7TUK-20230627150225

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/20/2021 and conducted by Evaluator Kasandra Lopez

COMPLAINT CONTROL NUMBER: 29-AS-20210720151601

Facility does not provide a comfortable environment for residents.

Licensing Program Analyst (LPA) KaSandra Lopez conducted an unannounced subsequent complaint inspection at the facility today regarding the above allegation. The LPA met with Administrator Jill Ford at 10:11 AM and explained the reason for the visit.

The allegation of 'Facility does not provide a comfortable environment for residents' alleges residents are fearful to speak with the long term care ombudsman. During the course of the investigation, on 07/21/2021, the LPA interviewed with six residents between 1:24 PM and 3:00 PM. Interviews revealed residents interviewed had no fear of speaking with the long term care ombudsman or fear of retaliation by anyone if they spoke with the ombudsman. Based on this information, there is insufficient evidence to support the allegation occurred. Therefore, the allegation is deemed unsubstantiated at this time.