Complaint Investigation Report

Regarding the allegation: Staff slapped resident

It was alleged that staff slapped resident #1 (R1). An interview with R1 denied claims that staff at Lovely Community Healthcare ever physically abused them or slapped them. Staff denied all claims that they had slapped R1 while providing care. Staff said that although R1 would present behavioral difficulties such as resistance to cleaning their room or keeping it organized, they never slapped R1. Staff further claimed that if R1 needed anything or asked for something they would comply. R1’s physician stated that they did not know if the concern addressed was in regard to this facility or a previous facility at which R1 resided for a number of years. R1’s physician stated that due to past experiences and trauma they believed that R1’s claims have the potential to lack validity in relation to the claims being brought against this facility. R1 claimed that they had not had negative interactions with the facility staff other than a personal disagreement with the Administrator related to insurance. Residents claimed that staff had appropriate relationships with the residents and denied claims that staff had ever been physically abusive. Residents did not have any negative things to say about the staff. Based on the information obtained, there is insufficient evidence to support the claim that staff slaps residents. This allegation is deemed Unsubstantiated at this time.

Regarding the allegation: Staff sexually harassed resident

It was alleged that staff sexually harassed resident #1(R1). An interview with R1 denied claims that staff at Lovely Community Healthcare have ever made any sexual advances, made sexual remarks, or ever touched them in appropriately. Staff denied all claims that they have sexually harassed any resident. Staff said that although R1 would present behavioral difficulties such as resistance to cleaning their room or keeping it organized, they were never talked to inappropriately or sexually harassed. R1’s physician stated that they did not know if the concern addressed was in regard to this facility or a previous facility at which R1 resided for a number of years. R1’s physician stated that due to past experiences and trauma they believed that R1’s claims have the potential to lack validity in relation to the claims being brought against this facility. R1 claimed that they had not had negative interactions with the facility staff other than a personal disagreement with the Administrator related to insurance and that staff had never harassed them in any way. Residents claimed that staff had appropriate relationships with the residents and denied claims that staff had ever been inappropriate with them. Residents did not have any negative things to say about the staff. Based on the information obtained, there is insufficient evidence to support the claim that staff sexually harassed resident. This allegation is deemed Unsubstantiated at this time.