Complaint Investigation Report

The investigation revealed that the HCO is also licensed by the California Department of Public Health (CDPH) as a Home Health Agency (HHA) and Hospice. The HCO provided documentation reflecting that the client named by the complainant was receiving services from the HHA and not from the Home Care Organization

Based on the EA's observations, interviews and records review, there was insufficient evidence to prove the allegation as the preponderance of evidence standard was not met although the allegation may have happened or is valid, therefore the allegation is found to be unsubstantiated. A copy of this report was provided via electronic mail.