Complaint Investigation Report

Regarding allegations “Residents are being neglected while in care” and “staff spoke inappropriately to residents” – Information was received that residents in the home are not provided support

It was reported that a resident was visibly triggered due to inappropriate discussion held by staff during a group session and staff did not provide any support. Interview conducted with staff revealed that residents are all treated with respect and attended to accordingly. Staff denied allegations. Staff interviewed reported that they have not neglected or spoke inappropriately to any resident; staff reported they have not witnessed any resident be neglected or spoken to inappropriately. Staff reported that all residents are provided the support needed. LPA conducted interview with five out five residents in the home and all residents reported no mistreatment by any staff. All residents reported that they feel safe and are treated well by all staff. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Residents are being neglected while in care” and “staff spoke inappropriately to residents” are deemed UNSUBSTANTIATED at this time.

Regarding allegation “Facility is operating out of ratio” – Information was reported that the facility is out of resident to staff ratio; the home is three floors and often with only one Client Care Technician (CCT) staff. Also, it was report that when a resident needs support and staff ask for help, they are not given any support. According to reporting party there is no way for CCT staff to monitor all residents within eyesight if they are on different floors. LPA conducted interview with CCT staff, and it was reported that staff to resident ratio is one staff to three residents. CCT staff confirmed that when asked for assistance the management or facility therapist would provide assistant to CCT staff. Administrator and LPA reviewed the facility staffing schedule for the first two weeks of 10/2023 (10/1-10/15). CCT staffing schedule shows one CCT staff on each shift from 7am-7pm; 6pm-6am and 7pm-7am. Administrator explained that between the hours of 7am-6pm they have a CCT staff, a group, and a primary therapist on duty; from 7pm to 7am two CCT staff are scheduled when facility census is four or more residents. Furthermore, Administrator stated that if any staff need assistance management and therapist staff assist when needed to meet the facility staffing ratio. According to administrator the facility staffing ratio is maintained accordingly and no issues or concerns were reported. LPA interviewed five out five residents during the initial visit did not express any staffing issue and all residents confirmed their needs are met. Based on the above information gathered although the allegation may be valid, there is insufficient evidence to support the allegation or that a violation occurred; therefore, the allegations “Facility is operating out of ratio” is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Copy of report provided.