Complaint Investigation Report

It was alleged that facility did not provide written notice to Resident 1 (R1) or R1’s responsible party for rate increase. Interviews conducted and records reviewed revealed, the rent increased for R1 in January 2022 and March 2022. LPA did not observe any document in the residents file that indicated a rental increase notification was provided to R1 or R1’s responsible party. Additionally, interviews conducted with the administrator revealed that R1s responsible party was provided with a written notice however, administrator was not able to provide any proof that a written letter was issued. Interviews with responsible parties of other residents in care along with resident records review revealed that other responsible parties have received verbal and written notification (60) days prior to their rate increases. Based on interviews conducted and records review, the department has sufficient evidence to determine that facility did not provide written notice to R1 for rate increase. Therefore, the above allegation has been deemed SUBSTANTIATED at this time.

The following deficiencies were observed (See LIC 9099-D.) and cited from the California Code of Regulations, Title 22 and California Health and Safety Code. Failure to correct the deficiencies may result in civil penalties. Exit interview conducted. A copy of the report and appeal rights were provided.