Complaint Investigation Report

Regarding the allegation: Facility operating over capacity.

It was alleged that during the months of September 2020 – November 2020, this facility housed up to seven (7) clients, yet the facility is only licensed for six (6) clients. Interviews and records review confirmed that at least on one (1) occasion, this facility had an additional client residing at the facility on 11/10/2020. Interviews stated that whereas only six clients received programmatic services, the additional client did not receive services and was isolating until the facility received the results of the client’s COVID test. It was communicated that the overlap of having up to seven (7) clients was no more than two days. However, the facility is licensed for up to six clients. Based on the information obtained, there is sufficient evidence to support the claim that the facility operated over capacity. This allegation is deemed Substantiated at this time.

Pursuant to Title 22 of the CA Code of Regulations, the following deficiencies were cited (refer to LIC 9099-D):

Exit interview conducted, today's reports and appeal rights were reviewed and issued. Civil penalty assessed for zero tolerance violation.