Complaint Investigation Report

Staff do not interrupt R1 while they are on the phone and although it is known that R1 does not know how to hang up they will not interrupt to do so and will sometimes wait until the phone starts beeping. Interviews revealed that facility staff were responsible for tending to R1’s care needs both day and night. LPA observed R1 at the time of the visit and R1 did not appear distressed, unwell, or unattended. R1 confirmed that staff check on them throughout the day and it's plenty. R1 did not express any concerns with staff or their attentiveness to care. LPA observed staff doing continuous rounds to check on residents. Interviews with staff and residents confirmed that, staff regularly check in on the residents to ensure that their needs are met. Staff interviews revealed that residents are checked on continuously throughout the day at least every two hours to ensure that the residents needs are met timely. Interviews revealed that staff are responsive in meeting the needs of the residents and did not reveal any concerns regarding staff leaving them unattended for extended periods. Based on the information obtained, there is insufficient evidence to support the claim that staff did not offer resident assistance for an extended period of time . The allegation is deemed Unsubstantiated at this time.