Facility Evaluation Report

Licensing Program Analyst (LPA) Erica Mosley conducted a Case Management - Incident visit to follow up on two (2) self-reported incidents which took place on 02/23/2026 and 02/28/2026. Upon arrival at 10 a.m. LPA was greeted by the front desk receptionist and explained the reason for the visit. LPA met with Executive Director (ED) Mark Ranno and Director of Resident Care Services Karen Pasten and the reason for the visit was explained. Entrance interview conducted.

Incident #1: On 02/23/2026, it was alleged that Staff #1 (S1) called Resident #1 (R1) “stupid” and repeatedly questioned why they were confused. Once the facility became aware of the allegation, staff followed protocol and initiated an internal investigation. The appropriate agencies, including Licensing and Ombudsman, were notified. R1 was interviewed, and S1 was immediately suspended pending the outcome of the investigation. S1 was interviewed and provided in-service training regarding professional interactions with residents with memory impairment.

Incident #2 On 02/28/2026 it was alleged that Resident #2 (R2) disclosed to their Power of attorney (POA) that “A man took me downstairs and molested me”. Once the facility became aware of the allegation staff followed protocol and initiated an internal investigation. The appropriate agencies, including Licensing and Ombudsman, were notified. R2 was evaluated by the facility LVN, POA refused transport to the emergency room for further evaluation, however agreed to a virtual telemedicine physician visit. Primary care physician was contacted and provided a copy of the report, and the police were notified #26-26-884.

During today's visit, LPA and staff toured the physical plant area inside and out to ensure there were no immediate health and safety concerns. Report Continued on LIC 809C...