Complaint Investigation Report

Staff force residents to do activities of daily living.

Complainant alleges that staff are instructed to force residents to participate and engage in activities of daily living. Interviews with staff and residents denied claims that they are forced to do activities of daily living. Interviews with residents confirmed that they are allowed to make their own decisions and participate at their leisure. Staff interviews indicated that although some residents may have specific care instructions they are never forced to bathe or change against their will. Staff will always attempt to work with the resident and with management in addressing the residents care needs and concerns with non-compliance. Resident interviews denied claims that they are forced to do any forms of activities of daily living and will only be encouraged or given the option to participate if they wish. Based on interviews, there is insufficient evidence to support the allegation that the “staff force residents to do activities of daily living”. Therefore, the allegation is deemed Unsubstantiate d at this time.