Complaint Investigation Report

It was alleged that facility is unsanitary and staff did not provide a safe and comfortable environment for residents. During the LPA walkthrough, the LPA observed Resident #1’s (R1’s) apartment which includes the bedroom, bathroom, and kitchenette. R1’s apartment appeared to be clean. Review of documents revealed the facility has the housekeeping staff on rotation to continuously maintain R1’s room clean. Additionally, the maintenance staff shampoo and wash R1’s bedroom carpet at least once a week to make sure R1’s bedroom is both clean and sanitary. Interviews conducted with staff revealed the facility is working with R1 and their family to accommodate R1 as much as possible but are also taking certain measures to keep R1 safe. Interview conducted with resident revealed the facility provided R1 with an air purifier and a spray to rid of stains and smells. R1 stated they keep the bedroom window open at all times, which allows the air to circulate. Furthermore, during the interview, R1 reported to LPA that they were unable to smell what others claimed and displayed no concern. Based on observation and all the information obtained and reviewed during the course of the investigation, the Department does not have sufficient evidence to support the allegation of, “facility is unsanitary” and “staff did not provide a safe and comfortable environment for residents”. Therefore, these allegations are deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was issued.