Complaint Investigation Report

R1 was admitted to the facility on 01/31/2022. Facility observation log from 1/31/2022 – 6/2022 noted change in R1’s condition and service were provide accordingly. Staff interviewed reported that upon move in on 01/31/2022, R1 only needed verbal reminders with toileting, brushing teeth, bathing, and dressing. Staff reported noticing a decline in R1's condition from 02/2022 to 3/2022. According to staff R1's change in condition was always communicated to the responsible person. Facility observation notes from 02/2022 – 6/2022 and care plan dated 9/1/2022 revealed that R1 was easily agitated, combative at times and uncooperative. Staff reported that R1 would not cooperate with brushing and using water pick to clean teeth as the family requested.

A tour of the Memory care unit was conducted during the subsequent visit on 1/24/2023, with the Administrator from approximately 3:30 p.m. – 4 p.m. Random residents observed in the Memory Care unit appeared to be clean and dry. LPA made an attempt to interview five (5) residents in the Memory Care unit. Other potential witnesses interviewed during the course of investigation reported being satisfied with the care services.

Based on the information obtained through interviews and records review, there is not enough evidence to support allegations. Therefore, the allegations are deemed Unsubstantiated at this time.

Exit interview held, copy of report issued.