Facility Evaluation Report

Licensing Program Analyst (LPA) Martha Arroyo conducted a Case Management - Incident visit to follow up on a self-reported incident which took place on 02/25/2026. Upon arrival the LPA met with Executive Director (ED), Helen Lee and explained the reason for the visit. Entrance interview conducted.

On 02/26/2026, the Department received an incident report (LIC 624) and SOC 341 regarding Resident #1 (R1) reporting to concierge at approximately 12:00 p.m., that Resident #2 (R2) had hit them in the face yesterday (02/25/2026) at lunch time in the dining room. Report states that incident was reported by R1 and was unwitnessed by any staff member.

During today’s visit, between approximately 9:20 a.m. and 11:30 a.m., the LPA conducted interviews with the ED and three residents and reviewed and obtained copies of pertinent documents. No immediate health and safety concerns were observed during today’s visit.

Interviews revealed that R1 reported the incident to the concierge the day after the alleged incident. R1 stated that R2 had been calling them names for several weeks. R1 reported feeling tired of hearing R2 call them names and stated that they stood up and placed both hands in front of R2. According to R1, R2 then slapped them in the face with an open palm.