Complaint Investigation Report

Ms. Graham denied ever forcing former client (C1) to leave the facility. Ms. Graham stated that if she had to leave the facility for an hour with clients, she would not need to contact staff. According to Ms. Graham they all coordinate and manage their appointments and errands. Ms. Graham stated that if a client does not want to go with her on errands for the facility or does not have any other planned activities then she will have staff cover until she returns. Regarding the incident with the former client (C1), Ms. Graham stated that she never forced C1 to leave the home. Ms. Graham stated that her home is like “a family setting and we all do things together – no one is forced”. Ms. Graham stated that she and the other two clients were going to pick up something for one of the clients last week (11/28/22) and C1 didn’t want to go out with them. C1 chose to go watch a movie instead. According to Ms. Graham she didn’t force C1 to go watch a movie. Ms. Graham stated if needed she does have staff on call to contact for coverage.

On 02/16/2023 at approximately 11am and 02/24/2023 at approximately 1pm, the case was discussed with other potential witness. C1 and responsible person for C1 did not observe and were not aware of an alternative staff in the home to provide supervision. There appeared to be conflicting information and no evidence to clearly indicate a violation. The two other clients in the home were approached by LPA during the initial visit on 12/05/2022 however both declined to interview but did state that they are doing well and like the facility. During other previous visits to the home Clients never voiced any issues, did not seem fearful and seem to be comfortable and happy with the home setting. Facility personnel records reviewed on 12/05/2023 and 2/16/2023 did show facility having alternative staffing available.

Based on the information obtained, there is insufficient evidence to support the allegation. Therefore, the allegation of "Facility did not have adequate staffing to supervise residents in care” is unsubstantiated at this time.

Exit interview conducted and copy of report provided.