Complaint Investigation Report

Upon arrival to the day program, the LPA observed participants accompanied by staff on their way out to their designated outings. Inside the facility, LPA observed three (3) staff members and twelve (12) participants participating in activities. Record review of staff and participant roster revealed that there are two (2) staff for every seven (7) participants for outings as the facility vans can only sit a maximum of nine (9) people. Interviews conducted with staff revealed that each staff is assigned no more than four (4) participants on any given day. Staff stated that participants at times get to chose what activity to participate in, but nonetheless, participants are rotated to ensure each group stays within the ratio of one (1) staff and four (4) participants. Interviews conducted with participants confirmed that their groups only include four (4) participants for each staff. Based on the information obtained and reviewed, the Department does not have sufficient evidence to support the allegation of “facility is operating out of ratio”. Therefore, this allegation is deemed Unsubstantiated at this time.

Exit interview conducted. A copy of the report was issued.