Complaint Investigation Report

565801684-9-15-2022-29-AS-DPEA-CJPTHE-20220928144437

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 21731 VENTURA BLVD. #250

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/08/2022 and conducted by Evaluator Zabel Chochian

COMPLAINT CONTROL NUMBER: 29-AS-20220908115532

Licensing Program Analyst (LPA) conducted a complaint visit to this facility today regarding above allegation. Upon arrival LPA was greeted by the front desk by staff. LPA met with Administrator Laura Woods and reason for the visit was discussed.

Between 11:30-12pm facility daily attendance records from 8/22/2022 - 9/14/2022 was reviewed with Ms. Woods and interview with staff was conducted. Daily attendance records reviewed (08/22-09/14/2022) did not show facility operating out of ratio. Staff interviewed denied allegation and stated that the program does not even operate to full capacity allowed.

Between 12-12:45pm, LPA interviewed random clients present at the facility during todays visit. Four (4) out Four (4) clients interviewed reported that the program operates with 3-4 clients in a group. Clients interviewed reported that they have not observed program to be crowded (over capacity).

Based on the interviews conducted and records reviewed allegation "Facility is operating out of ratio" is deemed unsubstantiated at this time. Exit interview conducted. Copy of report emailed to Ms. Woods.