Complaint Investigation Report

It was alleged that staff did not assist resident with their auditory prosthetics. It was reported that only one (1) hearing aid is working due to facility staff being too busy to assist Resident #1 (R1) in charging their hearing aids. Interviews conducted with staff revealed that R1 is able to put on their hearing aids independently in the mornings. However, R1 was struggling to place the hearing aids back into the charger at night. Staff noted that, due to R1's difficulty with the charger, they decided to charge the hearing aids every night. During the interviews, R1 mentioned that the facility staff charges their hearing aids each night and stated that the staff is helpful. Additionally, residents reported having no concerns about living at the facility and noted that the staff is able to assist if needed. Based on the information obtained and reviewed, the Department has insufficient evidence to support the allegation of “staff did not assist resident with their auditory prosthetics”. Therefore, this allegation is deemed Unsubstantiated at this time.

It was also alleged that staff spoke inappropriately to resident. It was reported that facility staff is short tempered and yells at the residents. Interviews conducted with staff revealed that they were unaware of any residents feeling disrespected. Staff stated that residents have not reported instances of staff being rude or yelling at them. Interviews with residents revealed that they find the staff to be nice and polite when assisting them. Additionally, during the interviews, residents denied feeling disrespected by staff while living at the facility and stated that staff has never been rude to them. Furthermore, residents reported having no concerns about living at the facility or the way staff treats them. Based on interviews conducted with staff and residents, the Department has insufficient evidence to support the allegation of “staff spoke inappropriately to resident”. Therefore, this allegation is deemed Unsubstantiated at this time.

It was also alleged that staff did not meet resident’s grooming needs and staff left resident in the same clothing for extended periods. It was reported that facility staff is not encouraging residents to brush their hair and teeth and R1 is always left in their nightgown. During the plant tour on 02/26/2025, the LPA observed five residents living at the facility, all of whom appeared to be well-groomed. Interviews conducted with residents revealed that staff assist with either showers or sponge baths 2 to 3 times a week.