Complaint Investigation Report

It was reported that "Staff handled client in a rough manner" as it was alleged that while Client #1 (C1) was on the phone , C1 was heard stating "Take your hands off my neck. I'll call the police". Interviews conducted and records reviewed revealed five (5) out of (5) staff have never observed any staff place their hands on the neck of any client or handle a client in a rough manner. In addition, Staff also reported that when C1 is in a heightened emotional state they have a known behavior to yell inappropriate or concerning statements when no one is in close proximity to C1. Records review of investigation conducted by Redwood Quality Service Specialist (QSS) revealed they found the allegation to be inconclusive. LPA, QAS and QSS attempted to interview Client #1 (C1) , but were unable to gather any pertinent information of the incident. Based on the information obtained during the investigation, the Department does not have sufficient evidence to corroborate the allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegation “Staff handled client in a rough manner” is deemed Unsubstantiated at this time.

Exit interview conducted and copy of report issued.